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By Filed under: With broadband internet widely available, many PC users are actively using their webcams for video chatting and online meetings. Not only does the increased bandwidth facilitate the use of video over the internet, improved webcams and better video compression also help a lot. But if your hardware is not working as it should be, a webcam is not much fun.
So dealing with webcam problems can be a necessary evil. Webcam problems often simply mean there is no image to be seen, but in other cases you might actually get an error message or will not be able to select the webcam as the video source in your programs. In Windows Live Messenger for example, you might get webcam error 0x8a70013, indicating a problem with the webcam device. Steps to solve the webcam problems One of the very first step is of course to check your webcam connection. Most webcams use the USB port to connect to the PC, so check if your USB cable is properly plugged.
For build-in webcams this steps does of course not apply. Many new laptops have a build-in webcam. Also try connecting your webcam directly to your PC instead of through a USB hub (if you are using one).
But don’t forget to check if you need to manually activate your webam. In most cases the webcam will be automatically activated by software that can use the webcam, but for some computer brands it is necessary to press a certain key-combination to activate the webcam (it will be a Function key, either with Alt or Ctrl or the Fn key, but check the laptop manual for details).
Some known key combinations: + (Alienware laptop webcams) + (Packard Bell laptops, MSI laptops, Lenovo laptops) + (Neo laptops) The next thing is to do is to check your Windows Device Manager and see if all hardware is recognized and installed properly. Use the Scan for hardware changes in the Action menu to make sure Windows lists all available hardware devices. It might be that the hardware is recognized as a camera, but the right drivers are not installed. The yellow explanation mark will indicate a problem. In either case you can try to update the drivers. Right-click the device, and in the popup menu select Update Driver Software.
Then follow the instructions on screen, but make sure you allow Windows to search the web for updated drivers. In case no driver for the webcam can be found, you can try a that scans your PC for installed hardware and allows you to. If this fails, the next step would be to uninstall the software that came with your webcam.
Use the Add or Remove Programs feature in the Control Panel. If that does not work you can use a.
After uninstalling the software, restart your PC and then reinstall the webcam software. In most cases this will solve the problems. Depending on the software, you might need to unplug your webcam during the software installation. For many HP systems you need to install the, which can be downloaded from the HP site (for Windows 7 and Windows 8). If the drivers and webcam software are correctly installed, and you still cannot see any video, there can be a problem with the program settings.
Most chat and meeting software have a configuration option to select the video source for the webcam feature. If you have multiple devices that qualify for video, you might need to select your webcam device as the source for the webcam feature in that program. Some webcams and programs require additional software, although that should be installed with the webcam if things are right.
But is does not harm to check if your, and software are installed and up to date. But certainly check your DirectX software, since all video applications, including webcams, use DirectX for video processing. Try downloading the latest DirectX version and install it (Windows XP: – Windows Vista: – Windows 7: – Windows 8: DirectX 11.2 is only available through the Windows Update function). Lastly, if your webcam’s image is not sharp, check to see if it has a focus ring. A blurry image can sometimes simply mean the webcam is not in focus. Adjusting the focus through the ring can solve that problem.
Other picture quality problems with webcams can be addressed by changing the video capture properties for the webcam. Most programs that can use a webcam will have an option to access the properties of the video source, which will bring up the video capture properties window.
Do keep in mind that not all settings will be enabled depending on the webcam and the webcam driver installed on your computer. In the example you can see that some settings are disabled. The example shows the video capture properties for an Acer Crystal Eye webcam. I have a problem with my webcam that is driving me insane. Every now and then I hear a ‘disconnected’ noise from my laptop, the one you get when you disconnect a usb, swiftly followed by a connected’ noise. Then Dell Webcam Manager pops up. Sometimes a little notice pops up too saying something about port settings, can’t remember exactly what.
My camera is inbuilt in my laptop, so it’s not loose or bad wires, and this happens when the computer is still and all I’m doing is typing. Drivers are good, says the device is working properly and all that. This is beginning to bug me, the only way to stop it is to disable my webcam, but I use it! Hey Kyle, You are kinda my last resort here. I am not sure how familiar you are with Acer laptop built in cams but i got a question for ya. I open my webcam and everything works fine i dont have freezing issues or anything of the sort.
I checked driver status and it is perfectly in sync and has the highest possible driver available. My issue is simply this. When i enter my webcam video capture properties, and i click on camera control all of my options (zoom, focus, exposure, pan, tilt, roll.etc) are completely grayed outim at a loss and i hope your expertise can solve this problem. My friends also have the same situation and any light you can shed would be greatly appreciated!! Yours in Webcams, Rob. Toshiba A300 with Chicony web cam built in on Vista – goes black after a few minutes.
Have reinstalled using drivers + software from Toshiba still the same. Have searched forums – Seems to be hundered of threads with same problem and only solution suggested is to reinstall. Where is the quality control for software/drivers these days if hundereds of people are complaining why aren’t Toshiba addressing.
These sorts of problmes are unacceptibly especially for a built in device that iss effectively not fit for purpose. @karim helmy – You tried reinstalling the webcam software? Also try to check the conditions in which the problem happens, it might very well be due to a certain program that is running at the same time, while it is not running if the webcam works normal. @Aisling – I expect that would be something with the USB port settings.
You can check the Device Manager and disable the power management on the USB Root hubs or other USB devices to see if that helps. @Rob – Actually we have an Acer Extensa laptop here as well, so I am quite familiar with it. Even though you have the latest drivers, it might still not be the right driver. Properties disabled like you describe are often driver issues. Have you tried uninstalling the webcam and reinstalling the origianl Acer?
@Jeff – It should be possible to use multiple webcams, but if you are using XP then make sure you have the latest service pack at least. For Vista and Windows 7 it should work as is. You say you can not select the external webcam in Skype, but does it show up in the Device Manager at all? It should of course, so make sure you see it there and try if you can use it in different webcam programs.
An other option is to disable the internal webcam device in the device manager, so there is only the external webcam. @Glenn – Only thing that I can suggest is to check the power management on the webcam device and possibly disable the power management on the USB Root Hub devices in the Device Manager. I am not familiar with other causes of this behavior assuming the drivers are correct.
@Giselle – Most vendors install some kind of webcam program in their systems, can be amcap or something similar. But I believe that Toshiba actually includes the webcam application with the camera software download.
It includes the driver and the program. Did you download the software from the or did you rely on the default Windows support? Hi Kyle, After Skype (188.8.131.52) video conference call connects it works fine for anywhere from 10 seconds to 30 minutes, it then FREEZES MY LAPTOP TOTALLY, must shutdown manually.
Have Toshiba Satellite Laptop A305 S683, IntelCoreDuo T8100 2.1GH,Chicony built-in Webcam, ATI Mobility Radeon HD Graphics Card, VistaHomePrem 64 bit SP1 & SP2, use IE8, DirectX 11 (verified via dxdiag program), AdobeFlashPlayer 10.0.45.2, Linksys WRT160N wireless router, Arris Modem TM502G. And Comcast service. Did lots of Googling, but not sure what the right answer is. Have had 3 or 4 contacts with Skype help folks (did what they suggested) and I have tried repeated Skype uninstall/reinstall, reverted to numerous older versions all with no luck. I believe I have latest versions of all key items. Also, when I use the laptop webcam by itself, it WORKS FINE, it only freezes when using Skype. The other PC on my home wireless Network, is my HP Pavillion Desktop with HP (Arcsoft) external webcam, and it works perfectly on Skype.
Is it possible that maybe Skype is NOT COMPATABLE with Chicony webcam, so I then was thinking of installing the HP external webcam on my laptop and see if that fixes the problem (Now that would be ashame, since the Tosiba laptop box and the actual laptop, had Skype Labels all over when I purchased it) (a) Is it advisable to install the external webcam on the laptop as a test? (b) Finally what other things can I try to fix my Skype/Laptop problem? We are retired couple, going on vacation soon, want to video conf with the grandkids, etc. You may very well be our last chance for success.
(been very frustrating at my age). @Richard – Considering that the webcam works in all other programs, we can assume the drivers are good. Since you have also tested different versions of Skype itself already, the only thing that I can still suggest is that you download and install the.
That’s the only software component that is critical in proper webcam operation with Skype. And of course it is a very good idea to test an external webcam. It should work with both.you can select the one you want to use), but you could even disable the internal webcam for the test.
Kyle, Thank you for your reply. A few questions about DirectX RunTime. A) Since I have the latest DirectX 11, do I still need to download the DirectX RunTime?
B) Is there a way I can check to see if I have it already? C) The download website link stated that “The direcX RunTime cannot be uninstalled”.this scared me a triffle. D) which do you think I should try first, the external webcam install, or the directX RunTime download?
E) lastly, if I do the external install, and if it works ok, does that mean I don’t have to do the directX download. (sorry for all the above, just a bit nervous about this, since my lapttop is working perfectly, other than the Skype Freeze problem) Richard. @Richard – If you have DirectX 11, then you should not need it, unless somehow the DirectX installation is corrupt. You can run “dxdiag” to check DirectX on your computer. Testing with an external webcam, if you have one available, is obviously easier and has less impact on the configuration. If the external webcam works, it is not likely that DirectX is the problem, because the external cam would also use that.
In that case it might indeed be a compatiblity issues with the internal and Skype. @JOHN EDVARDSEN – If possible check the webcam on a different computer to see if it is the webcam or your configuration. The problems you describe do point at the webcam itself or the driver. @dezie – Did you change anything on your system, like plug an external USB device? Could also be that a Microsoft update affected the configuration, although it shouldn’t of course. Always first try to reinstall the webcam drivers and software to see if that fixes it.
You can use the 2xx.xx drivers. Download crows zero 1 mp4. However they are not the laptop version but the desktop version with the modded inf file published here. I don't notice big fps gains only improvements like updates in game profiles, but i don't play much new games my overclocking profile is 500/800 with no problem, using an acer aspire 5634wlmi the go 7300 is already treated as legacy by nvidia, only the next series 8xxx is still getting drivers updates for laptops, the only recent exception was a driver update to add support for windows 7. Maybe we get another official update when windows 8 is released.